Returns and RMA

Series 4 Keg Master Troubleshooting Steps

Before proceeding through the RMA process, please read through the following troubleshooting steps for our Series 4 Keg Master kegerators.

1. During transport the unit may have been laid on its side, so it is a good idea to leave the unit standing upright for 24 hours before connecting it to power. This will allow the compressor oil to settle and can reduce the noise made by the unit.
   
   
2. The unit radiates heat from the sides so make sure you have at least 10cm of ventilation space either side of the unit. Without adequate ventilation space the unit will not operate correctly.
   
   
3. If you experience any problems, please check the following:
   1. The compressor will turn on about 2 minutes after power is supplied to the unit. You should be able to hear the compressor whirring like a kitchen fridge. If you can hear it running, continue to the next step.
      
      
   2. The evaporator plate inside the unit will get cold within seconds once the compressor is running. If the evaporator plate is not cold to the touch, turn the unit off as there is a fault.
      
      
   3. If the unit is cooling and the display is showing the temperature, let the unit run and watch for the temperature on the display to go down.
      
      
   4. Read through the instruction manual for the unit, perform the calibration if necessary then everything should be working as expected.
      
      
4. If the display reads "EE", the temperature probe inside the unit could be faulty. This can be easily replaced and can be done by the end user.

All other malfunctions need to be reported to Keg King by submitting an RMA and the end user (or other persons) should not attempt to repair or service the unit. The unit will need to be returned to Keg King and if found to be faulty the transport and repair/replacement cost will be covered by Keg King. If found not to be faulty or covered under warranty, the cost of transport and repair of the unit will be charged to the customer.

To submit an RMA you must agree with the following by ticking the "I Agree" checkbox below:

Product Returns for “Warranty” Determination

MCH Australia Pty Ltd trading as Keg King (MCH) will test the product according to the description of the problem listed in the Additional Information field above. After MCH’s evaluation, Warranty or Out-of-Warranty status will be determined.

If the description of the problem is the same as listed in the Additional Information field, the product will be repaired under warranty at no charge and shipped, prepaid, back to the customer.

If the description of the problem is different from the problem listed in the Additional Information field, or damaged from delivery, we will contact the customer.

If the product has no identifiable problem we reserve the right to charge for testing and return delivery. Warranty repairs do not extend the original warranty period.

No Warranty Credits or Exchanges for:

• Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
• Returned items that failed due to incorrect voltage or improper wiring.
• Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
• Any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
• Returned items that are incomplete or defaced.
• Any consumable or standard wear items such as fuses or incandescent lamps. Seals, gaskets, orings and the like, are all considered consummables.
• Returned items with a different serial number from what was authorized for return.
• Returned items that were special ordered or custom configured.
• Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

For any product returned to MCH for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted from the credit refund. All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.

Please take care to package your return carefully. MCH is not responsible for damage or a lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product.

If the customer desires an expedited method of return, the product will be shipped collect.

Product Returns for “Non-Warranty” Determination

After MCH’s evaluation, the customer shall be notified of the repair cost. If the description of the problem is different from the problem listed in the Additional Information field, or damaged from delivery, we will contact the customer.

If the product has no problem that we can identify, we reserve the right to charge for testing and return delivery.

At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair and return freight, or authorize the product to be shipped back as is, at the customer’s expense. Failure to obtain written confirmation within thirty (30) days of notification will result in the product being returned as is, at the customer’s expense. Repair work is warranted for ninety (90) days from date of shipment.

Please take care to package your return carefully. MCH is not responsible for damage or a lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product.